We want to be an accessible, responsive and innovative bank for our customers. That means we strive to work with the greatest people, create the greatest culture, and aspire to be the bank of choice.
Our mission
Our mission is to retain the trust of our customers by consistently providing professional, straight-forward and secure financial solutions. We value our relationships first, with integrity, fairness, accountability and responsiveness.
Fortress Bank customers experience three unique advantages:
- Accessibility to banking experts
- Quick lending decisions and on-time closings
- Innovative products and financial solutions
Our culture
What's it like to work at Fortress Bank? You're surrounded by people who are innovative, creative and empowered to do what's right for our customers - and they have fun doing it.
Employee perks
As a Fortress Bank employee, you'll receive benefits that reflect our unique culture and commitment to a topnotch work environment.
Current openings
You have a passion for customers and a community mindset. You embrace the unexpected and are always ready to take a step beyond. Sound like you? Please consider applying for one of these positions:
Full-Time Customer Service Representative - Carthage, IL
As a CSR at Fortress Bank you will spend your time interacting with customers, focused on providing superior customer service through interactions not transactions. You will engage customers in conversations and educate them on how you or your team can help them.
Responsibilities:
- Engaging customers in interactions, listening to them and their needs, and proactively helping them understand our products & services that meet their needs
- Asking the right questions and interacting with our clients to build relationships
- Working with other team members who can assist the customer in other capacities
- Understanding and abiding by policies, procedures, and regulations to minimize risk
- Accurately and efficiently processing (potentially complex) transactions utilizing multiple systems, all while providing excellent customer service
- Maintaining a cash drawer, including cash handling and daily balancing
- Regular Saturday coverage
Required Qualifications
- 1+ year of experience interacting with people, demonstrated through work experience, military experience, or educational experience
- Excellence in customer service and professionalism
- Comfortability working with teams
Preferred Qualifications
- Cash handling experience
- Ability to understand and master ever-evolving technology and being able to educate and assist customers with that technology
- Highly motivated to meet and exceed set goals
- Ability to identify potential fraud/risky activity and take appropriate action to prevent loss
- Well organized and able to prioritize in a fast paced, interruptive environment
- Confidence to exercise judgement balanced with knowing when to seek assistance
- Reasonable flexibility with tasks, scheduling, and all other duties as assigned
Expectations
- Ability to stand for extended periods of time
- Availability to work during scheduled time, especially until close and most Saturdays
Fortress Bank is an Affirmative Action and Equal Opportunity Employer. Apply in person at 433 Main Street, Carthage, IL or submit a resume (and cover letter if desired) to Denise Thompson at dthompson@bankfortress.com
Part-Time Customer Service Representative - Carthage, IL
Fortress Bank is seeking a part-time CSR for its Carthage location to provide superior banking services to our customers. Excellent customer service and math skills are required. Candidate must be able to perform in a highly interruptive environment and be available to work approximately 15-20 hours a week. A regular Saturday work schedule is required. Candidates may apply at any of our branch locations or submit resumes to Human Resources, PO Box 507, LaHarpe, IL 61450 or email: dthompson@bankfortress.com.
Part-Time Customer Service Representative - Hamilton, IL
Fortress Bank is seeking a part-time CSR for its Carthage location to provide superior banking services to our customers. Excellent customer service and math skills are required. Candidate must be able to perform in a highly interruptive environment and be available to work approximately 15-20 hours a week. A regular Saturday work schedule is required. Candidates may apply at any of our branch locations or submit resumes to Human Resources, PO Box 507, LaHarpe, IL 61450 or email: dthompson@bankfortress.com.
Equal Opportunity Employer M/F/D/V
If you don’t find a current opening that meets your interests and experience, send us a resume anyway. We’re a dynamic and rapidly growing bank always looking for good people.