What we’re doing
Fortress Bank is moving to a new, more modern billpay system.
Because of the move, billpay will be unavailable June 19th through June 22nd.
Please review the rest of this page to learn more.
Why move?
To provide you with an improved, full-featured billpay system.
When?
- Thursday, June 12th – Access to eBills will be disabled. (No new eBills can be scheduled – Billpay remains available)
- Thursday, June 19th, 3:00 PM – Access to our current billpay will be disabled.
- Monday, June 23rd, 9:00 AM – New billpay goes live.
How Will my payments transition?
On Friday, June 20th, the current (legacy) billpay system will send your scheduled payments for the last time. These payments will include:
- Electronic (ACH) payments due on Monday, June 23rd.
- Check payments due on Wednesday, June 25th.
After final payments are sent, payee and payment information will be moved from the legacy system to the new system, including:
- Payee information
- Single and recurring future scheduled payments
- Payment history for payments made in the legacy system
On Monday, June 23rd, the new system will process and send payments for the first time. From this date forward the new system will pay single and recurring scheduled payments that were transferred from the legacy system. You should not need to create payments in the new system that had already been scheduled in the legacy system.
Of course, you will also be able to create new transactions including, single or recurring scheduled payments, account-to-account transfers, and person-to-person payments via email address or text message.
Billpay q&A
old billpay
Q. When does old billpay stop working?
A. Old billpay will be shut down on June 19th at 3:00PM central.
Q. When does old billpay stop making payments?
A. Last payments from old billpay will be sent on June 20th. These will be electronic payments for bills due on June 23rd and check payments for bills due on June 25th.
Q. What happens to unpaid scheduled payments in old billpay after June 20th?
A. Unpaid scheduled payments from old billpay will be transferred to new billpay. New billpay will process and send these payments beginning on June 23rd according to the schedule transferred from old billpay.
payments, payees, & history
Q. How do I know if my old billpay payments were paid?
A. Payment history from old billpay will be transferred to new billpay so you can review payments made by old billpay.
Q. Will I have to add my payees from old billpay into new billpay?
A. No. Payees will be transferred from old billpay to new billpay.
Q. Will I have to recreate payments in the new billpay that were in the old billpay?
A. No. As mentioned previously, unpaid scheduled payments from old billpay will be transferred from old billpay to new billpay. This includes one-time and recurring scheduled payments.
new billpay
Q. How do I access new billpay?
A. Billpay is still accessed by selecting Bill Payment, under Money Movement, in the main menu of mobile and digital banking.
Q. Will I need a new username or password?
A. No. When you select Bill Payment you are automatically signed into billpay.
Q. What kind of payments can I make in new billpay?
A. New billpay supports one-time payments, recurring payments, picture payments, account-to-account transfers, and person-to-person transfers via email address or text message.
Q. Can I still use the External Transfer option in the main menu of mobile and digital banking to make account-to-account transfers?
A. Yes. When you select External Transfer in the main menu, you will automatically be signed into billpay and directed to the account-to-account transfer screen.
Q. Can I still use the Pay a Friend option in the main menu of mobile and digital banking to make account-to-account transfers?
A. Yes. When you select Pay a Friend in the main menu, you will automatically be signed into billpay and directed to the person-to-person transfer screen
Q. What information do I need to use Pay a Friend or person-to-person transfer in billpay?
A. All you need is your friend’s email address or mobile phone number.
Q. Can I request money from a friend using Pay a Friend or person-to-person transfer in billpay?
A. No. Pay a Friend / person-to-person is send only.
Q. What is Picture Pay?
A. Picture Pay allows you to upload a picture of a bill or invoice into billpay. Billpay reads payee and payment information from the uploaded document so you don’t have to enter the information manually before you schedule the payment.
Q. Can I still use the Picture Pay option in the main menu of mobile and digital banking to make a picture pay?
A. No. Picture pay is only available within billpay. Please select Bill Payment from the main menu first. Then you can select picture pay from the billpay menu.
still have questions?
Call the Fortress digital banking team at (866) 717-1955 or call your local branch.
You can also reach the digital banking team via email at moc.ssertrofknab@gniknablatigid