Internet Privacy Policy

THANKS FOR VISITING US!

Fortress Bank prioritizes the privacy of its customers’ information. This policy applies to your use of Fortress Bank’s websites and mobile apps, regardless of the device you use. It explains how we may collect and use information from you online.

If you’re a bank customer, you should also review our Privacy Policy, which governs how we handle your personal information more broadly.

LET’S REVIEW OUR DISCLOSURE TOGETHER

We collect personal information depending on the product or service you have with us. We may also collect other information like browser information, information through cookies, your device’s IP address, the type of operating system and browser you use, information about the site you came from, the parts of our websites you access, and the site you visit next. We may also collect and store other information you provide to us, such as review feedback or contact information.

Once you register for any service available through our websites, you agree to the terms of the service agreement. You agree to review the terms regularly, and your continued use of the site means you agree to any changes.

DATA WE COLLECT

We may collect and store the following information when you use our websites:

Contact and Content Upload Information

We collect the messages you send and the personal information you provide when you contact us. If you upload an attachment, we also collect the personal information you submit at that time.

Log Data

We automatically record information about the device you’re using and your activity on our websites. This may include your device’s IP address, your browser type, the types of information you search for and view on our websites, locale preferences, location, identification numbers associated with your device, and your mobile carrier.

Cookies

We use cookies to collect information to study, enhance and improve the use and capabilities of our websites. We also use cookies to record your preferences.

IP Address

We automatically collect IP addresses, which is a standard practice on the Internet.

Geo-Location Information

With your permission, our websites or applications may collect real-time location-based information to enhance the features and functionality of our websites. Some of the information we already collect, such as IP addresses, may be used to estimate your approximate location.

HOW WE USE THE DATA WE COLLECT

We use your information to verify your identity, provide good customer service, and improve our websites and services. We may be legally required to keep certain communications and other information about you. We may also keep and use communications and identifying information, like IP addresses, for security and anti-fraud purposes.

Disclosure of Information

We share your information as needed for our daily business operations, such as processing your transactions. We may also share your information if the law requires us to do so or if we believe it’s necessary to comply with legal obligations or to protect our rights or property, or those of our customers.

Online Tracking and Advertising

We may advertise online through our websites and mobile apps, as well as on other sites and apps not affiliated with the bank. We may work with third parties to deliver ads and monitor activities on our and other websites. You might see a banner ad for a bank product or service when browsing the internet. These ads may appear on your browser’s sites, or other bank websites. Our third-party providers may use cookies or other technology to serve ad banners to websites we’ve paid to advertise our products or services. For more information about this practice and your choices about not having this information used by these companies, please review our Privacy Policy.

Mobile Applications

Our Mobile Banking Application lets you access your account balances, deposit checks, make transfers, receive alerts, manage cards, and pay bills on your mobile device according to our Mobile Banking Agreement. This Internet Privacy Policy applies to any personal or other information that we may collect through the Mobile Banking Application.

PRIVACY AND SECURITY

Fortress Bank is committed to protecting your information. We use secure protocols like TLS or SSL when you send information to us over the internet. Once we receive your information, we store and protect it according to industry standards and federal law.

Privacy of Children

Fortress Bank values the safety of children. Minors should get permission from a parent or legal guardian before sending personal information online. Only a parent or legal guardian can access our websites and services, even if a deposit account has been set up for the minor. For more questions or concerns, contact our Digital Banking Department at via any of the contact methods at the bottom of this page.

Sharing Limits and Inaccurate Information

Customers can limit the sharing of information as described in the Privacy Policy. You may also contact us about any inaccurate information you feel we may have about you. We’ll do our best to correct your information upon your verifiable request.

Digital Banking User Account Deletion

Fortress Bank digital banking customers may request the deletion of their mobile and web banking app user account and associated data.

How do I request the deletion of my user account?

Please visit our Contact Us page and complete the fields on the form including a message requesting the deletion of your digital banking user account. Our digital banking team will confirm and complete your request and notify you when the account has been deleted.

Does the deletion of my Digital Banking user account close my Fortress Bank accounts?

No. The deletion of your digital banking user account removes your ability to sign into mobile or online banking to manage your Fortress Bank financial accounts. It does NOT affect the status of, or your access to, your Fortress Bank financial accounts via methods other than digital banking.

What Data is Retained by Fortress Bank?

When your Digital Banking user data is deleted, the digital banking system archives the deleted data to facilitate account recovery. The archived user data includes information that links your user account to your Fortress Bank financial accounts and your personalized digital banking settings. Archived user data cannot be used to access financial accounts or other protected information. Archived data is retained indefinitely.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our websites or services, or to accommodate new technology or legal requirements and guidelines. Please check our websites for updates to this Privacy Policy periodically. Changes will become effective when posted on our websites, unless otherwise indicated. Your continued use of our websites following these changes means you agree to the changes.

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FOR MORE INFORMATION

If you have any questions or concerns about your information or privacy-related issues, please contact our Digital Banking Center via mail, email or phone for further guidance.